SHIPPING POLICY
All orders are dispatched within 1-2 business days, with exception for our SEASONAL LAUNCH DATES and SALES where we may require additional time to dispatch your orders due to high frequency of orders. However it is always our aim to get your orders dispatched in a timely manner and we thank all customers for their ongoing support
Australia Post for Express & Standard Shipping experience delays from time to time, please understand this is out of our control.
We will do our absolute best to keep you up to date, we are happy to resend your tracking information should you email us, however please understand courier delivery times cannot be changed. We ask that you closely monitor your tracking links to stay informed about your delivery. We are unable to offer any refunds unless your order is deemed to be missing by our couriers or if it gets returned to us.
During peak periods and holiday seasons we are recommending you choose the EXPRESS shipping option if you would like to reduce the transit time. We are currently offering FREE STANDARD shipping on orders over $150.
We truly thank you for your patience and support of our small business and most importantly for choosing being part of our club!!
INTERNATIONAL SHIPPING
please see international delivery times via the Australia Post website: https://auspost.com.au/service-updates/international-delivery-times
DOMESTIC SHIPPING
We use Australia Post as our nominated courier at this time.
Standard Shipping (Auspost 6-9 business days approximately)
Express Shipping (AusPost 2-3 business days approximately)
FREE STANDARD Shipping on orders over $150 (AusPost)
PLEASE NOTE:
-Standard Shipping via Auspost has the authority to leave
-any courier delays are out of our control, we ask for your understanding and patience
- Delivery between major cities are available on business days so do not include weekends or public holidays. Please take this into account when ordering.
- LBC is located on the Mornington Peninsula in Victoria.
- During peak times delivery times may vary.
Once your order is dispatched, we are not responsible for any missing parcels as it is the responsibility of our customers to ensure that shipping details are correct and that the right shipping option is selected to prevent any issues. Please send us an email (hello@littlebigclubstore.com) if you have any issues and we are happy to check with the courier to provide assistance wherever possible.
ORDER PROCESSING
Please allow 1 – 2 working days for order processing. You will receive a shipping confirmation email as soon as your order is on its way. Please note: It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct.
During Seasonal Launch Periods and Sale periods, please allow for an additional 2 Business days for your order to be dispatched.
PAYMENT
Please note that all product prices indicated and payments made on this site are in Australian Dollar Currency (AUD).
INTERNATIONAL TAXES AND DUTIES
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs authority for applicable rates and charges as these vary between countries.
Any questions at all regarding our shipping policy, feel free to email us at: